We take chargebacks serious!
Sometimes people forget they purchased our service or did not recognize the charges on their credit card statement. For whatever reason, they do not take the time or make an effort to contact us to rectify the issue.
It has even happened that sometimes people remember having used the service but are dissatisfied. That’s ok, it is not for everyone.
However, clients of our services who think it is easier to call their bank and ask for the charges to be canceled rather than simply calling us and asking for a refund are mistaken. We suggest you read our refund policy to avoid this.
Some people use the service for a while, spend a little or a lot of money, and then pretend they did not use it once it’s time to pay their credit card bill. That is not correct, and it is illegal. We don’t like law breakers, so read below about what we do.
We’d like to remind you that if you used our services, you have a legal obligation to pay us for services rendered; otherwise, we may need to involve a third party in the matter.
Should you decide not to pay us for services you receive, it is considered credit card fraud and will result in Personal, Legal, and Financial consequences.
Chargebacks
When we are faced with a chargeback notice, we try to contact the customer to discuss the problem and ensure privacy. If we are unable to reach the customer in question in order to resolve the matter, we must transfer all files, phone records, IP addresses, text messages, photos and call recordings and other details to the Bank, as they will require us to proofs of purchase and usage of the service. We will also send any outstanding funds to Collection Attorney that will contact you.
We then file a fraud case with authorities. Nobody wants to do this, but we have no choice. We need to pay for the services you received.
We must add a Penalty Fee of $125USD to each transaction due to our bank charging us chargeback fees and we really hate to do that too.
You will also have to pay the Collection Attorney and any other legal fees ensued.
If you charge your payments back, you will owe us:
Your total original due amount (purchases)
A $125 penalty fee for each transaction
Attorney & other fees
Again, if you use our services and are not satisfied, please call or email us to discuss a refund or an alternative payment arrangement to avoid any uncomfortable situations.
Our customer care team’s number is: [phone number] and their email is: [email]